Quest for Quality Awards: FREIGHT FORWARDERS
August 27, 2010
| NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS |
 |
|||||
| Airfreight forwarders | ||||||
On-time performance |
Value |
Information technology |
Customer Service |
Equipment & operations |
Weighted score |
|
| BDP International | 12.16 |
9.51 |
5.18 |
6.48 |
4.05 |
37.38 |
| Pilot Freight Services | 11.75 |
9.57 |
4.92 |
6.75 |
3.88 |
36.87 |
| UPS SonicAir | 12.39 |
8.91 |
5.04 |
6.48 |
3.92 |
36.75 |
| Lynden Air Freight | 12.12 |
8.97 |
4.83 |
6.48 |
3.84 |
36.24 |
| FedEx Trade Networks | 11.59 |
8.59 |
5.26 |
6.44 |
3.99 |
35.87 |
| UTi Worldwide | 11.28 |
8.73 |
4.60 |
6.43 |
3.91 |
34.95 |
| Nippon Express USA | 11.05 |
8.42 |
4.43 |
6.04 |
3.70 |
33.63 |
| Kintetsu World Express | 10.39 |
8.62 |
4.31 |
6.25 |
3.67 |
33.24 |
| AIT Worldwide Logistics | 11.03 |
8.42 |
3.94 |
6.16 |
3.20 |
32.74 |
| Expeditors Intl. Express | 8.21 |
7.50 |
6.89 |
4.61 |
5.57 |
32.77 |
| AVERAGE | 10.42 |
8.22 |
4.43 |
5.84 |
3.51 |
32.42 |
| Source: Logistics Management, Peerless Media Research Group All scores are weighted. Weighted scores are determined by multiplying the average raw scores by the average importance of each attribute (1 = least important; 5 = most important). |
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| NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS |
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