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Quest for Quality Awards: AIR CARRIERS


                                                                                                                                                                                                                                       
NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL
    OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS
 Air cargo carriers
  On-time
performance
Value Information
  technology
Customer
  Service
Equipment
  & operations
Weighted
  score
Southwest Airlines13.1310.764.646.984.0039.50
Virgin Atlantic
12.29
9.60
5.08
6.98
3.73
37.68
Singapore Airlines (SIA)
12.48
9.10
5.12
6.85
3.84
37.40
Nippon Cargo Airlines
12.28
9.10
4.58
6.05
3.64
35.65
Alaska Air Cargo
12.09
8.83
4.67
5.54
3.87
34.99
Japan Airlines
11.84
8.42
4.81
6.08
3.78
34.93
Lufthansa
11.83
8.28
4.94
6.03
3.83
34.90
KLM
11.22
9.05
4.68
6.16
3.73
34.85
US Airways
11.28
9.14
4.67
5.69
3.63
34.41
Emirates SkyCargo
11.31
9.05
4.54
5.61
3.75
34.27
EVA Cargo
11.19
8.69
4.83
5.79
3.58
34.07
American Air Cargo
10.97
8.43
4.53
6.18
3.56
33.67
AVERAGE
11.01
8.51
4.60
5.87
3.60
33.60
 
 Air express carriers
 
On-time
  performance
Value
Information
  technology
Customer
  Service
Equipment
  & operations
Weighted
  score
FedEx Express
12.25
8.73
5.43
6.37
4.06
36.83

UPS

11.54
8.71
5.31
6.12
3.99
35.68
AVERAGE
11.11
8.56
4.84
5.77
3.76
34.03
 

Source: Logistics Management, Peerless Media Research Group

  All scores are weighted. Weighted scores are determined by multiplying the average raw scores by the average importance of each attribute (1 = least important; 5 = most important).


NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL

  OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS


 

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