Quest for Quality Awards: AIR CARRIERS
August 27, 2010
| NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS |
 |
|||||
| Air cargo carriers | ||||||
| On-time performance |
Value | Information technology |
Customer Service |
Equipment & operations |
Weighted score |
|
| Southwest Airlines | 13.13 | 10.76 | 4.64 | 6.98 | 4.00 | 39.50 |
| Virgin Atlantic | 12.29 |
9.60 |
5.08 |
6.98 |
3.73 |
37.68 |
| Singapore Airlines (SIA) | 12.48 |
9.10 |
5.12 |
6.85 |
3.84 |
37.40 |
| Nippon Cargo Airlines | 12.28 |
9.10 |
4.58 |
6.05 |
3.64 |
35.65 |
| Alaska Air Cargo | 12.09 |
8.83 |
4.67 |
5.54 |
3.87 |
34.99 |
| Japan Airlines | 11.84 |
8.42 |
4.81 |
6.08 |
3.78 |
34.93 |
| Lufthansa | 11.83 |
8.28 |
4.94 |
6.03 |
3.83 |
34.90 |
| KLM | 11.22 |
9.05 |
4.68 |
6.16 |
3.73 |
34.85 |
| US Airways | 11.28 |
9.14 |
4.67 |
5.69 |
3.63 |
34.41 |
| Emirates SkyCargo | 11.31 |
9.05 |
4.54 |
5.61 |
3.75 |
34.27 |
| EVA Cargo | 11.19 |
8.69 |
4.83 |
5.79 |
3.58 |
34.07 |
| American Air Cargo | 10.97 |
8.43 |
4.53 |
6.18 |
3.56 |
33.67 |
| AVERAGE | 11.01 |
8.51 |
4.60 |
5.87 |
3.60 |
33.60 |
| Air express carriers | ||||||
On-time performance |
Value |
Information technology |
Customer Service |
Equipment & operations |
Weighted score |
|
| FedEx Express | 12.25 |
8.73 |
5.43 |
6.37 |
4.06 |
36.83 |
UPS |
11.54 |
8.71 |
5.31 |
6.12 |
3.99 |
35.68 |
| AVERAGE | 11.11 |
8.56 |
4.84 |
5.77 |
3.76 |
34.03 |
| Source: Logistics Management, Peerless Media Research Group All scores are weighted. Weighted scores are determined by multiplying the average raw scores by the average importance of each attribute (1 = least important; 5 = most important). |
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| NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS |
|
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