Consumer preferences and needs have shifted during the pandemic, putting more pressure on fleets to deliver on these promises. With consumers becoming more dependent on delivery services during lockdowns, stay-in-place orders, and times when leaving home was simply not safe, trucking (and the drivers behind the wheel) became their lifeline. A recent survey found patterns in the growing usage of—and dedication to—deliveries as a primary mode of receiving goods (vs. in-store experiences) and, subsequently, consumers’ wants moving forward.
With consumers becoming more dependent on delivery services during lockdowns, stay-in-place orders, and times when leaving home was simply not safe, last mile delivery (and the drivers behind the wheel) became their lifeline. A recent survey found patterns in the growing usage of—and dedication to—deliveries as a primary mode of receiving goods (vs. in-store experiences) and, subsequently, consumers’ wants moving forward.
Read the full report to understand how consumer's needs and expectations have changed in the Last Mile - #1 on their list: Faster Delivery!